Privacy Policy

Privacy Policy

At Ekoze, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from ekoze.com.

1. Information We Collect

When you interact with our website, we may collect the following information:

• Personal Details: Name, mobile number, email address, and shipping address during checkout or registration.

• Payment Information: While we do not store your card or UPI details, payment is securely processed by trusted third-party providers.

• Device Information: IP address, browser type, pages visited, and time spent on our website to help us improve your experience.

• Communication: Your messages via WhatsApp, email, or contact forms for customer support purposes.

2. How We Use Your Information

We use the collected data to:

• Process and deliver your orders

• Communicate order status and tracking details

• Provide customer support and resolve issues

• Improve our website experience and product offerings

• Send promotional offers or updates (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal information. We may share your data with:

• Courier and logistics partners for order delivery

• Payment gateways for secure payment processing

• Legal or regulatory authorities if required by law

4. Data Protection

We implement industry-standard security measures to safeguard your information. However, no method of transmission over the internet is 100% secure. We recommend you do not share OTPs or sensitive data with anyone claiming to be from Ekoze.

5. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us understand how you interact with the site and allow us to personalize content and ads.

6. Your Rights

You may:

• Request access to your stored personal data

• Request corrections to inaccurate information

• Opt out of promotional messages at any time by contacting us

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect information from minors.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted here with a revised "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this policy or how your data is handled, please contact us:

📞 WhatsApp: +91 9041554155
📧 Email: support@ekoze.com